Terms of use and sale
Updated on 14 October 2026
The French version of these terms prevails over this translation.
1. Purpose and acceptance
These terms govern the use of the Aycoo service, available at aycoo.com and app.aycoo.com, and the purchase of its session credits. Using the service means accepting these terms, in the version online at the time of use.
2. The service
Aycoo is a team decision-support tool: everyone forms their view with the help of an artificial intelligence, the views are weighed against each other, a designated person makes the call, and the outcome can be checked on a set date. Aycoo may develop, change or withdraw features of the service.
The service is intended for professionals — companies, organizations and their members — using it for the purposes of their business.
3. Accounts and access
- An account is personal and tied to an email address. Its holder provides accurate information, keeps their means of access confidential, and is accountable for the use made of their account.
- A person who invites others to a session warrants that they are entitled to give Aycoo their contact details for that purpose.
- An organization is run by the person responsible for it, who sets which of its members may use its credits.
4. Use of the service
It is forbidden to use the service for an unlawful purpose, to publish unlawful content in it, to share sensitive data in it without need (health, opinions, banking data…), to attempt to compromise its security or operation, to extract its content by automated means, or to resell it without Aycoo's written consent.
In case of breach, Aycoo may suspend or close the account concerned, after a warning unless the matter is urgent or serious. Credits are then not refunded.
5. The artificial intelligence
The artificial intelligence's answers are generated automatically by a third-party model. They may be inaccurate, incomplete or unsuitable, and are not professional advice, in particular legal, financial, medical or human resources advice. They help reasoning; they do not decide.
Decisions made with the help of the service, and their consequences, are the sole responsibility of the organization and of the people who make them.
6. Your content
You remain the owner of what you write in the service. You grant Aycoo, for as long as needed, the right to store it, process it, pass it to its providers and show it to the people of your organization the service provides for, for the sole purpose of running the service. You are responsible for your content and its compliance with the law.
7. Session credits
- One credit launches one session. It is used at the launch, when the team is invited.
- Credits belong to the organization. They have no monetary value and can neither be transferred to another organization nor converted into money.
- A used credit is neither refunded nor given back, whatever happens to the session next: cancellation, too little participation from the team, or no decision made.
- Purchased credits are not refundable, unless the law requires it or Aycoo makes a commercial gesture.
- Aycoo may offer credits; they follow the same rules, and an offer may be changed or withdrawn at any time.
8. Prices and payment
- Prices are those shown at the time of purchase, in euros. Aycoo may change them at any time; a change does not affect credits already purchased.
- Payment is handled by a secure payment provider; Aycoo never has access to your card details. An invoice is issued with each payment and remains available from the app.
- Credits are added once the provider confirms the payment. If a payment is refunded, the credits it brought are withdrawn, even if already used; if it is disputed, they may be.
9. Availability
Aycoo strives to keep the service available at all times, without being able to guarantee it: it may be interrupted for maintenance, updates, incidents, or a provider's failure (hosting, AI model, email sending, payment). Aycoo is bound by an obligation of means.
10. Liability
To the extent permitted by law, Aycoo is not liable for indirect damage, in particular loss of revenue, customers, data or opportunity, nor for the consequences of a decision made with the help of the service. Its total liability, for all events combined, is limited to the amounts paid by the organization concerned during the twelve months preceding the event giving rise to it. These limits do not apply in case of gross negligence or wilful misconduct.
Aycoo is not liable for a failure caused by force majeure.
11. Intellectual property
The service, its software, texts, method, brand and visual identity belong to Aycoo. Using them grants you no right beyond the use of the service these terms provide for.
12. End of the service or of the account
- You can delete your account at any time from the app. What is erased and what stays is described in the privacy policy.
- If Aycoo permanently ends the service, it notifies users at least 30 days in advance and refunds unused purchased credits.
13. Changes to these terms
Aycoo may change these terms. A significant change is announced by email or in the app before it takes effect. Continuing to use the service after that date means accepting the new terms.
14. Governing law and disputes
These terms are governed by French law. In case of disagreement, first write to hello (at) aycoo.com to seek an amicable solution. Failing that, the dispute is brought before the competent French courts.